FAQ

What happens if I have ordered the incorrect item?

Simply send it back for a different item or refund. Please check our Returns Section for more details.

What if the Product is Faulty?

We'll do our best to make sure your item(s) are delivered in perfect condition. If, for any reason, you find they are faulty or damaged, please contact us and we'll help you organise a return and replacement or refund. Please check our Returns Section below for more details.

What payment methods do you accept?

All payments can be made safely and securely via our paypal express gateway or Worldpay Option. If you dont have a paypal account, debit and credit card payments can still be taken by selecting the paypal option and entering your card details.  Payments can be made using Debit or Credit Card also via the Worldpay Option. Payments can also be made by Debit or Credit Card by Phone. 

Payment Options - We accept all major debit and credit cards and use a secure payment system to ensure absolute security and privacy. All debit and credit card details are encrypted in the system software when the order is placed and are not held in clear text on any web site. We do not store debit or credit card details nor do we share customers details with any third parties.

Is ordering with Eyeluvlashes safe?

All our orders are handled using 128-bit encryption that ensures all your details are safe. We do not store your debit or credit card details on our servers and payments are processed by paypal or worldpay.

 When will i receive my order?

All items received before 1pm will be despatched the same day.  Please check our Delivery section for more details.

Can i reclaim my VAT if i am a European Customer with VAT Registration?

All of the prices on our website are inclusive of VAT. If you are a European Customer with VAT Registration please contact us at [email protected] with your VAT Number and order details and we will send an Invoice to you EX VAT. 

Do you send Internationally?

Yes, we deliver to over 50 Countries Worldwide. Please check our Delivery Section for more details.