Can I return my item?
Yes, you can return any items to us within fourteen days of receiving your order. When making a return we request that these items are returned unused in their original condition together with their original packaging. For any unwanted items the Returns Postage Cost is always the responsibility of the Customer.
How do i make a return?
Having made contact with us package your item carefully. Please take time to ensure that you have included the complete item and its original packaging as we cannot make refunds if items or packaging are missing or if the item is otherwise not suitable for resale.
Please include your name and address or a copy of the invoice to ensure we can process your refund quickly on receipt. Send your parcel to the following address:
Eyeluvlashes, Returns Dept, Ground Floor, Questor House, 191 Hawley Road, Dartford, Kent DA1 1PU.
Please note that before refunds can be processed all items are examined. If items have been used or damaged due to negligence or misuse we will be unable to restock the item and no refund will be made. In such circumstances the item will be returned to you.
When returning items we strongly advised that you use a Recorded Delivery Service as ‘proof of shipping’ is not proof of receipt. Such services also include insurance to cover the item in the event of loss or damage
Can all items be returned?
We can only refund goods that have not been used, or defective items (If an item is returned and deemed not to be defective we are unable to offer a refund). We cannot accept returns for used or opened goods.
In respect of Lotion Products including such products as Lash Lift/Brow Lamination Lotions, Adhesives or Gel Removers, they must be returned for testing (by the manufacturer) before any exchange is made. We can only offer an exchange on liquid products as these can not be re-sold once returned to us. If the manufacturer deems the product to be faulty a replacement item will be sent (to the same value). If the Manufacturer deems the product to be non-faulty then you have the option of us returning the product to you. Please note the testing process may take up to 3 weeks to complete.
How and when will i be refunded?
Following receipt and examination of the item we aim to complete the process within 1-3 days although during seasonal periods this may take a little longer. You will be refunded by the same means by which you paid us when you purchased the item.
Any other questions?
Email us if you have any queries or are still unsure as to how it all works at [email protected]